THE LINE

Support

Need help with your account, password reset, workouts, subscriptions, Apple Health linking, synced progress data, or app issues? Start here.

Contact Support

For help, send us an email with your device model, iOS version, app version, and a short description of the issue.

Email Support

Common Topics

Account

Create or sign in to an account to enroll in programs, start sessions, save workout progress, and sync supported data across devices.

Password Reset

If you reset your password, check your inbox and your spam or junk folder. Reset emails are sent to the email address linked to your account.

Subscription

Manage, cancel, or restore The Line Pro through the app’s Profile tab or your Apple ID subscription settings.

Apple Health

Health permissions can be managed in iOS Settings. Workout linking requires selecting the matching Fitness session manually.

Workout Progress

Progress charts improve as you complete more sessions and repeat main movements over time. Signed-in accounts can sync eligible workout history through cloud services.

Programs

If a program does not load, update the app and try again. Some programs may require The Line Pro.

Restore Purchases

If you already purchased The Line Pro, open the app and go to Profile → Restore purchases. Make sure you are signed into the same Apple ID used for the original purchase.

Report a Bug

Please include what you were doing, the screen where the issue happened, and whether it is repeatable. Screenshots help a lot.

Report a Bug

Legal

Read our Terms of Service and Privacy Policy.